{ 31 minutes 20 seconds }

that's how long i was on hold just now.

have you ever done something stupid and afterwards thought to yourself, "now why on earth did i do that?"  ok, i do that rather frequently.  i've said that over and over on this one though.  i ordered something.  it was cheap.  when i got it, turns out it was cheap because it was a 14 day trial!  what?  didn't see that coming.  after the 14 days, they'd charge me $59.99.  holy cow.  hubby didn't like that one!  oops.

so, i needed to call to get the RMA number so i can return it.  without it, they won't cancel the 14 day trial.  yikes!  i was on hold for 31 minutes and 20 seconds.  in that time i ...

*ate breakfast

*took my medicine

*went to the bathroom (TMI?)

*cleaned the kitchen

*played 4 games of mahjong

*checked my email

*and thought about how this could make a blog for the day.

i listened to 31 minutes and 20 seconds of elevator music.  seriously, there's much better hold music out there for them to choose from.  and i made a new friend.  you know, the lady that interrupts the exciting music to tell you "we're sorry, but all of our customer service representatives are currently helping other customers.  please hold so that your call can be answered in the order received.  thank you."  i swear her voice changed halfway through the time i was on hold.

THEN, michelle came on the line.  finally.  she was nice.  spoke clear english.  and didn't ask questions.  she cancelled my trial.  gave me an RMA number.  and politely said thank you.  whew.  i thought i was going to have to put up a fight there.

all of that done WITHOUT a one year old tugging at my clothes.  she's visiting papa and nana for a few days.  (another post for another time)